WeTalk – Messaging, Audio & Video Communication

WeTalk – Messaging, Audio & Video Communication

WeTalk, part of WeGuard’s Pro Application suite, enables seamless communication between administrators and end users via chat and video calls. Designed with productivity and accessibility in mind, WeTalk includes advanced features such as AI-based language translation and a Message Speak Out function, which reads messages aloud in the user’s preferred language, regardless of the original language. This helps minimize visual distractions by delivering messages via audio at maximum volume, overriding existing sound settings.
All conversations are end-to-end encrypted, ensuring secure and private communication.


Initiating a WeTalk Messages (via Admin Portal & Devices)

Initiating WeTalk Messages Via Admin Portal

  • Log in to the WeGuard Console.
  • Navigate to WeTalk from the left-hand menu.
  • Click on New Conversation.


  • Compose a Message




    • Target Options (via dropdown):
      • All: Sends the message to all devices in the account

      • Devices: Sends to specific devices (1–10 at a time).

      • Groups: Sends to devices grouped by department, region, or function.

      • WeTalk Groups: Send to the custom-selected Group

    • Custom Group: Will be available if the WeTalk Groups is selected in Target

        • Choose from the available WeTalk Groups

    • Priority: Choose from Low, Medium, or High.

    • Subject & Message: Enter the message content.

    • Label: Will be useful to filter

        • Choose from the available labels or click on the + button to create a new label.

    • File Upload: Attach files up to 1 GB as per the allowed limit.

    • Save as Template: Store the message for future reuse.

    • Choose Template: Load an existing message template.

    • Send: Click to dispatch the message.

  1. When a device is deleted from a custom WeTalk group, all associated conversations of that group are removed from the device.


Custom WeTalk Group Creation

  • Go to WeTalk

  • Click on the "WeTalk Groups" icon in the top right corner.




  • Click on "Add New Group."



Info
Click on the Pencil button beside to edit the group.
Click on the Trashcan button to delete the group

  • Provide the required information and click on "Save."




Info
  1. Group Name: Unique Group Name
  2. Select devices: by searching for and adding a few
Bulk Upload options:
Click on the Checkbox to enable "Bulk Upload via CSV" for larger numbers.
  1. Download Template: You can download a template to add IMEIs and then upload the completed CSV file by clicking on the "Choose CSV File" button.
  2. Download All Devices: provides a list of all IMEIs.
The maximum number of devices allowed per custom group is configurable from a minimum of 2 up to a maximum of 500.

Scheduling WeTalk Messages

Schedule messages for future delivery to support coordination across time zones and working hours.

  • After composing a message, scroll to Schedule Thread/Conversation.

  • Check the box and select the date and time.

  • Click Send to confirm.

  • Use the portal to manage, edit, or cancel scheduled messages.






  • To send immediately: Uncheck “Scheduled” and confirm via the pop-up.


    Read-Only Conversations

    • Select the "Read Only" option when creating a new conversation.



    Info
    This feature allows for broadcasting messages where recipients can view the content but cannot reply.

    Rich Content Messaging

    • Attach files via the ‘+’ icon (from local or WeBox storage).

    • Insert emojis using the emoji picker.

    • Embed hyperlinks (e.g., https://www.example.com).

    • Shortcut: Press Ctrl + Enter to send messages quickly.



    Shared Media

    • Tap Shared to view exchanged media within a conversation.

    • Tap All to return to the regular chat view.





    Archiving Conversations

    After the conversation ends:
    1. Click Archive (Completed) to close and hide the thread.
    2. Use the Archive button (top-right) to retrieve and continue old conversations.





      Info
      1. Search function: Enter 3+ characters to search the subject or text in the messages and find the threads. Click on More search results for a deeper search.
      2. When a device is deleted from a custom WeTalk group, all associated conversations of that group are removed from the device.
      3. When the Group is deleted, the conversation will be moved to the Archived and cannot be unarchived.

      One-on-One Conversations from Device (Account and Policy Level)

      This feature allows administrators to enable one-on-one conversations at either the account level (between any device within the account) or the policy level (between devices within the same policy group).
      Only one of these options can be actively enabled at a time. Enabling account-level conversations automatically implies that policy-level conversations are also active, as policies are part of the account structure.

      • Go to WeTalk
      • Click on Manage Device Permissions (Mobile Icon with Lock in the right corner)



      • Click on the Add New Device Permission


      Info
      1. Click on the Pencil button to edit the permissions or the Trashcan button to delete the existing device permission.
      2. Admin can provide permissions to create the Groups or initiate conversations only for 50 devices.
      3. All one-on-one conversations are visible in the portal to the administrator (provided the admin's policy allows it). Admins can send messages to both devices in a one-on-one chat.
      4. Device tag names are displayed in the conversation view for clearer identification by administrators.
      • Search for the device IMEI and click on it
      • Toggle ON the permission and click on Save


      Initiating WeTalk Messages Via Devices

        • Open the WeTalk App on your device.

        • Tap the yellow + button (bottom-right).

        • Click on the + button to initiate a chat with a single device or a group of devices

        • Fill in:

          • Target

            • Select WeTalk Group if you want to send a Group message

            • Select the Group name from the list in To

          • To

          • Subject

          • Priority

          • Message

        • Tap the send icon (top-right) to begin the conversation.


          
          

        Creating Groups from Device

        • Click on the + Button and select the Group Icon

        • Click on the + button to create a new Group or click on the three dots on an existing group to edit it.

          

        Real-Time Media Sharing (Device)

        • Share media instantly during conversations:

          • Use the Camera button to take and send photos/videos.

          • Use the Attach button for file uploads.

        • Use the Screenshot button for instant screen captures.


           

           

        In-Message Options        :

        • Translate and Speak Out functions are available via the yellow buttons above the text.

        • Use the Search option for locating messages.

        • Tap the Gear icon (top-right) for settings.

        Language & Accessibility Settings

        • Language: Change translation language or voice accent.

        • Thread Translation: Enable auto-translating entire conversations.

        • Speak Out Modes:

          • All: Read all messages aloud.

          • High-priority only: Only high-priority messages are spoken.

          • Off: Disable Speak Out.


        Initiating Video & Audio Calls (via Admin Portal & Devices)                         

        From the Devices Page (Video Call)

        1. Locate the target device.
        2. Click the Video Call icon beside the IMEI under “Actions”.

        From the WeTalk Page Audio & Video (Group or Single)

        1. Click the Video Call icon or Audio Icon in the conversation.
        2. A list of devices appears (green = online, red = offline).
        3. Click the Call icon next to an online device to initiate the call.



        Video Call History

        1. Navigate to WeTalk.
        2. Click the Video Call History button (top-right) to view logs.



        Initiating Video & Audio Calls (via Device)

        • Open the WeTalk App.
        • Tap the “i” icon to view available admins.
        • Tap on the Video or Audio Icon to call them directly.
        • Alternatively, tap the yellow button Video or Audio Icon at the bottom to call all available admins.

                

           
        Auto Answer: From Settings, we can configure the auto-answer feature. Go to settings from the top right gear Icon and click on the auto-answer dropdown and select the time frame to auto-answer calls.



        We hope this article was helpful. For additional support:


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