How to Enable/Disable Do Not Disturb (DND) mode?

How to Enable/Disable Do Not Disturb (DND) mode?

Do Not Disturb (DND) mode will allow admins to block all incoming calls from both WeSupport and WeTalk applications. The DND mode is compatible with both Android and iOS devices, ensuring that users across various platforms can benefit from its functionality. It is designed to help admins manage interruptions more effectively, particularly during ongoing calls or when an admin wishes to focus without interruptions, enhancing productivity by minimizing distractions.

Enable DND Mode 

  • Click on the DND button (crescent moon icon) showing on the top right.




  • Once enabled, the icon will turn orange, indicating that the Do Not Disturb (DND) mode is active.



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 During this time, any calls placed from the user's end will not appear on the console. In the WeTalk application on the user's device, the details of the admin who enabled DND will be hidden from the call list, showing only the other available accounts that can take the call.

 Disable DND Mode




  • The Orange Button will now turn to gray, stating that it is deactivated. When the admin deactivates DND mode, they will receive a notification on the console to confirm that the mode has been turned off. 



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Now DND mode is Disabled and Admin will be able to get the incoming calls from the end users.



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