Kiosk Unlock Icon
The Unlock Icon (a lock symbol located at the bottom-left of the device screen) provides authorized personnel with a way to exit the restricted kiosk environment for maintenance or troubleshooting. For enhanced security, administrators can hide this icon and rely on remote commands or a hidden bypass sequence to regain device access.
Controlling Icon Visibility
This option is exclusively available for Kiosk-type policies and does not apply to other policy types.Log in to the WeGuard Console.
Navigate to Policies and select the desired Kiosk policy.
Under the General settings tab, locate the option "Allow Unlock (Home Screen)."
Select "Allow Unlock ON" from the dropdown menu to display the lock icon, or select "Allow Unlock OFF" to hide the lock icon.
Then click Save and Review Changes and select Confirm and Save.
Managing the Kiosk Unlock Password
A custom passcode prevents unauthorized users from exiting the managed environment, even if the icon is visible.
In the Policies, navigate to the Security tab.
Locate the field labeled “Kiosk Unlock Password."
Enter a unique passcode (e.g., a 6-digit numeric code).
Then click Save and Review Changes and select Confirm & Save.
Alternative Access Methods (When Icon is Hidden)
If the icon is hidden to prevent user tampering, the device can still be unlocked using the following two methods:
Navigate to the Devices section.
Select the specific device to open its Device Details page and click on the Kiosk Unlock action.
The device will immediately exit kiosk mode.
Setting Up Security Alerts
To ensure you are notified of any security bypasses, configure automated alerts:
Select a policy, and go to Alerts.
Select the "Kiosk Unlocked" event trigger.
Enter the administrator email addresses to receive instant notifications, then click Save Alerts.
Summary of Exit Methods
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