How Do I Lock/Unlock the Device?
With WeGuard, administrators may put their employees' devices in kiosk mode and give them a distraction-free work environment. However, IT managers might want to examine settings and app data when diagnosing or debugging a problem. There are several ways to temporarily unlock user devices on the platform.
There are two methods for unlocking from kiosk mode:
(a) via the WeGuard console, by Admin.
(b) from the device by the user (Password-protected online and offline).
Procedure to Un-kiosk the device via WeGuard enterprise portal
Login to WeGuard Console.
To unlock the kiosk, navigate to Devices, do a search, and then click on the Device ID.
- The device will be unlocked from KIOSK after clicking the KIOSK Unlock button on the Actions tab.
Make sure the device is online, in order to perform kiosk unlock
- The device will now be in unkiosk mode; to lock it back into that mode, click the Kiosk lock button on the Actions tab.
By End user from the device:
- Click the Lock icon in the bottom left corner of the screen to unlock the device from KIOSK mode.
Note: If the unlock icon is not visible on the home page, you can enable it by going to policy > General settings > Show 'unlock icon' in home page, selecting it, clicking save and continue. On the home page, the unlock symbol ought to be present. - After entering the KIOSK unlock passcode, select OK.
The end user will be able to access the device's system applications and settings once it has been unlocked.
- To lock the device back in Kiosk mode, go to the WeGuard application from the apps section, and the device will return to Kiosk mode.
Steps to find the kiosk unlock password in the policy:
Navigate to Policy Groups and select the policy that the assigned device falls under.
Select the Security tab in the policy to locate the Kiosk unlock password and click on the eye icon to reveal the password.
: The Device is unlocked from the kiosk mode.
We hope this article was useful. Thank you for reading.
For more WeGuard insights, please explore the Visual Knowledge-base Series
For more details, please visit https://www.weguard.com
If you need any help on this, do call WeGuard Support at +1(737) 931-1410 Ext. 102 or contact WeGuard Support Email or Initiate Chat
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