Live Support - How do I install WeSupport application on devices?
Pre-requisites :
Android version on the device should be 7.0 or higher.
WeGuard application version should be 4.16.0 or higher.
Portal version should be 4.0.59 or higher.
Login to WeGuard®console with valid credentials.
From the left menu, click on "Policy Groups".
Notice list of the policy groups available.
For the first time only default policies would be shown/available.
Reference : Learn how to create new policies.
Click on the policy name to enable WeSupport application.
In policy Details view > App Management > Pro > Notice WeSupport app > click on toggle button to enable the app.
Click on "SAVE AND CONTINUE".
Once the device gets the latest policy, the WeSupport application will be downloaded and installed automatically.
Make sure the device is connected to a stable network.
Notice the "WeSupport" application on the device along with other whitelisted apps.
Initiating connection from "Live Support" will allow admin to take full control of the device remotely.
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