Hello and Welcome to WeGuard Enterprise Visual Knowledge-base Series.

In this KB article, We will explain the procedure to install WeSupport application on the devices.

Pre-requisites :

• Android version on the device should be 7.0 or higher.

• WeGuard application version should be 4.16.0 or higher.

• Portal version should be 4.0.59 or higher.

• Login to WeGuard®console with valid credentials.

• From the left menu, click on "Policy Groups".

• Notice list of the policy groups available. 

• For the first time only default policies would be shown/available.

Reference : Learn how to create new policies.

• Click on the policy name to enable WeSupport application.

• In policy Details view > App Management > Pro > Notice WeSupport app > click on toggle button to enable the app. 

• Click on "SAVE AND CONTINUE".

• Once the device gets the latest policy, the WeSupport application will be downloaded and installed automatically.

• Make sure the device is connected to a stable network.

• Notice the "WeSupport" application on the device along with other whitelisted apps.

• Initiating connection from "Live Support" will allow admin to take full control of the device remotely.