Live Support - How to take complete control of a device remotely?
This article explains the procedure to take complete control of a device remotely from admin console.
Login to WeGuard console.
Go to the Devices page.
Click on the Device ID to take complete control.
Make sure the device is online and connected to a stable network.
Navigate to the "Live Support" tab and click on "Connect to Device".
On the device, a request would be shown for user consent.
For the first time users will have to enable accessibility services for WeGuard.
Once the device user accepts the request, the device will start casting the view to the console.
During an active session, bi-directional voice calls will be established so that admin/ops & users can talk to each other.
On the console, admin/ops can click anywhere on the device panel to impersonate the action on the device.