Device States - If a device is stolen, how and where to tag the device as stolen?
Hello and Welcome to WeGuard Enterprise Visual Knowledge-base Series.
In this KB article, We will explain the procedure to set the device state as "Stolen" on WeGuard Enterprise Portal.
Login to WeGuard console
The landing page would show list of the devices in your account.
For every device notice more option under "Actions" column.
Click on "Stolen".
Notice a prompt asking to put in some notes for future reference. The notes added while tagging will be shown under "Notes" tab in Device details > Notes
Clicking on "Ok" button will tag the device as stolen.
If GPS is ON on the device, location will be captured as well. Else case, last known location will be shown. This helps in tracking the device.
In the devices page, only active devices are shown by default. Devices tagged as stolen can be viewed by selecting "Stolen" from the filter.
Depicting device state filter:
Depicting selection of "Stolen" state:
We hope this article was useful. Thank you for reading.
If you need any help on this, do call up WeGuard Support +1 833-936-2253 or contact WeGuard Support Email
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