Device States - How to tag as device as Lost device?

Device States - How to tag as device as "Lost" device?

Hello and Welcome to WeGuard Enterprise Visual Knowledge-base Series.
In this KB article, We will explain the procedure to set the device state as "Lost" on WeGuard Enterprise Portal.

  • Login to WeGuard console

  • From the left menu, click on ‘Devices’ and it would show list of the devices in your account.





  • For every device, notice more option under "Actions" column.


  • Click on "Lost".


  • Notice a prompt asking to put in some notes for future reference.

  • Clicking on "Ok" button will tag the device as lost.



  • If GPS is ON on the device, location will be captured as well. Else case, last known location will be shown. This helps in tracking the device.

  • In the devices page, only active devices are shown by default. Devices tagged as lost can be viewed by selecting "Lost" from the filter.

Depicting device state filter:



Depicting selection on "Lost" state:


We hope this article was useful. Thank you for reading.
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If you need any help on this, do call up WeGuard Support +1 833-936-2253 or contact WeGuard Support Email