Windows - How to Restart a windows device using WeGuard console.

Windows - How to Restart a windows device using WeGuard console.

Hello and Welcome to WeGuard Enterprise Visual Knowledge-base Series.
In this KB article, We will explain how to Restart a windows device from the WeGuard Enterprise Console.

  • Login to WeGuard Console with valid credentials.
  • From the left navigation menu, click on "Devices”.
  • Notice list of devices enrolled in the account. Refer to the picture below.

  • Since this article is about Windows devices, let’s filter it down by selecting Windows from the dropdown on ‘View Devices by type’.


            

  • Now you shall see all the windows devices available in your account.
  • Please click on the Device ID of the device which you want to restart.
  • You’ll be taken to the device page where you can see options like Shutdown, Restart etc. as shown below.


           

Note: In order to see the options like Shutdown/Restart on the device page, The device needs to be Switched ON.

  • Please click on the ‘Restart’ option as shown in the above picture.
  • Once clicked, You’ll see a message at the bottom of your console saying ‘Successfully sent Command’.
  • Now on the target device, Please wait for sometime until you’ll see a first warning notification saying ‘You’re about to be signed out’ as shown below.
  • This delay occurs in order to give some time to users to save the current tasks they might be working on. 

Note: The first alert notification typically appears on the device after about 2-3 of minutes of clicking restart on the console. 

             

  • Now on the target device you’ll see a second warning notification saying ‘You’re about to be signed out’ but this time with the exact timestamp of when the device will be restarted. Please refer to the below picture. 

Note: The Second alert notification typically appears on the device after about couple of minutes of the first alert notification.
             

  • Now the device gets restarted.

We hope this article was useful. Thank you for reading.
For more WeGuard insights, please explore the Visual Knowledge-base Series
For more details, please do visit https://www.weguard.com
If you need any help on this, do call up WeGuard Support +1 833-936-2253 or contact WeGuard Support Email.