Device Enrollment - What to do when the device shouldn’t be included in zero-touch enrollment?
Hello and Welcome to WeGuard Knowledge-base Series.
In this KB article, We will explain the steps to follow to ensure the device is excluded from zero touch enrollment.
When your device is registered for zero-touch enrollment, it starts up and shows the Your device at work panel explaining the device is managed. Even after a factory reset.
First, confirm that the device isn’t registered with your organization for zero-touch enrollment. Find the device in the portal using a hardware identifier, such as the IMEI number. If you find the device, click Deregister.
Next, contact the organization that’s attempting to enroll the device. Start by following the steps below:
Factory reset the device.
Click the link to contact your device’s provider in the Your device at work screen.
Make a note of the telephone number, email address, and the identifiers in Device information.
Ask the organization to deregister the device from zero-touch enrollment. Include the identifiers you noted previously. You might want to include a link to this page.
We hope this article was useful. Thank you for reading.
If you need any help on this, do call up WeGuard Support +1 833-936-2253 or contact WeGuard Support Email.