WeTalk – Messaging & Video Communication

WeTalk – Messaging & Video Communication

WeTalk, part of WeGuard’s Pro Application suite, enables seamless communication between administrators and end users via chat and video calls. Designed with productivity and accessibility in mind, WeTalk includes advanced features such as AI-based language translation and a Message Speak Out function, which reads messages aloud in the user’s preferred language—regardless of the original language. This helps minimize visual distractions by delivering messages via audio at maximum volume, overriding existing sound settings.
All conversations are end-to-end encrypted, ensuring secure and private communication.


Initiating a WeTalk Messages (via Admin Portal & Devices)

Initiating WeTalk Messages Via Admin Portal

  • Login to the WeGuard Console.
  • Navigate to WeTalk from the left-hand menu.
  • Click on New Conversation.



  • Compose a Message




Info
    • Target Options (via dropdown):
      • All: Sends the message to all devices in the account

      • Devices: Sends to specific devices (1–10 at a time).

      • Groups: Sends to devices grouped by department, region, or function.

    • Priority: Choose from Low, Medium, or High.

    • Subject & Message: Enter the message content.

    • File Upload: Attach files up to 1 GB.

    • Save as Template: Store the message for future reuse.

    • Choose Template: Load an existing message template.

    • Send: Click to dispatch the message.

Scheduling WeTalk Messages

Schedule messages for future delivery to support coordination across time zones and working hours.

  • After composing a message, scroll to Schedule Thread/Conversation.

  • Check the box and select the date and time.

  • Click Send to confirm.

  • Use the portal to manage, edit, or cancel scheduled messages.






  • To send immediately: Uncheck “Scheduled” and confirm via the popup.

Rich Content Messaging

  • Attach files via the ‘+’ icon (from local or WeBox storage).

  • Insert emojis using the emoji picker.

  • Embed hyperlinks (e.g., https://www.example.com).

  • Shortcut: Press Ctrl + Enter to send messages quickly.




Shared Media

  • Tap Shared to view exchanged media within a conversation.

  • Tap All to return to the regular chat view.





Archiving Conversations

After the conversation ends:
  1. Click Archive (Completed) to close and hide the thread.
  2. Use the Archive button (top-right) to retrieve and continue old conversations.





    InfoSearch function: Enter 3+ characters to search the subject or text in the messages and find the threads. Click on More search results for deeper search.

    Initiating WeTalk Messages Via Devices

    • Open the WeTalk App on your device.

    • Tap the yellow + button (bottom-right).

    • Fill in:

      • Subject

      • Priority

      • Message

    • Tap the send icon (top-right) to begin the conversation.

                
    Info
    Prefilled "Form" (IMEI/Tag name) and "To" (Ops/Admin portal) Fields.
    Fill the remaining fields: Subject, Priority, and Message.

    Real-Time Media Sharing (Device)

    • Share media instantly during conversations:

      • Use the Camera button to take and send photos/videos.

      • Use the Attach button for file uploads.

    • Use the Screenshot button for instant screen captures.


       

       

    In-Message Options    :

    • Translate and Speak Out functions available via yellow buttons above text.

    • Use the Search option for locating messages.

    • Tap the Gear icon (top-right) for settings.

    Language & Accessibility Settings

    • Language: Change translation language or voice accent.

    • Thread Translation: Enable auto-translating entire conversations.

    • Speak Out Modes:

      • All: Read all messages aloud.

      • High-priority only: Only high-priority messages are spoken.

      • Off: Disable Speak Out.


    Initiating Video Calls (via Admin Portal & Devices)                         

    From the Devices Page

    1. Locate the target device.
    2. Click the Video Call icon beside the IMEI under “Actions”.

    From the WeTalk Page

    1. Click the Video Call icon in the conversation.

    2. A list of devices appears (green = online, red = offline).

    3. Click the Call icon next to an online device to initiate the call.




    Video Call History

    1. Navigate to WeTalk.
    2. Click the Video Call History button (top-right) to view logs.

    Initiating Video Calls (via Device)

    • Open the WeTalk App.

    • Tap the “i” icon to view available admins.

    • Tap on an admin to call them directly.

    • Alternatively, tap the yellow button to call all available admins.

          

       
    InfoAuto Answer: From Settings we can configure auto answer, go to settings from top right gear Icon and click on the auto answer dropdown and select the time frame to auto answer calls.



    We hope this article was helpful. For additional support:

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