Android Device Removal and Unenrollment Guide

Android Device Removal and Unenrollment Guide

IT admins need to delete devices from the organization that are no longer in use or no longer supported. To streamline this process, WeGuard provides the option to remove the MDM with or without resetting the device. 

This document explains how to delete/uninstall/bulk uninstall Android devices. Each step is outlined in a detailed procedure.

WeGuard ensures that the device unenrolling process is as smooth as the enrollment process.

Steps to be followed before initiating the Device Delete/Uninstall/Bulk Uninstall for Android Devices

  • Devices should be removed from the Zero Touch Portal
  • The device should be connected to a stable internet connection. If it is not connected to a network, the device may get factory reset once it is connected to the internet or may not.
  • Any data on the device should be backed up to prevent data loss (Applied to Device Delete)

Procedure to Delete the Android Devices (By Resetting devices)

  • Login to WeGuard Console
  • Go to the Devices section and search for the device you wish to delete.



  • Click on the three dots to the extreme right of the Device IMEI and click on Delete




  • It will check if the device is online or offline and prompt you to confirm the action.

  • Click on Delete to delete the device.




Notes
We can delete the device even if it is offline, the device may undergo a Factory Reset once it is connected to a stable internet connection. If the device did not get factory reset, we can always add the device back to same policy and sync it. Once it is online we can delete it.
Info The device will undergo the Factory Reset process and start as a fresh device.

Procedure to Uninstall the WeGuard from Android Devices (Without Resetting)


Uninstalling the WeGuard option will uninstall the WeGuard MDM application along with the apps pushed via WeGuard and restrictions without resetting the device. 

Once the WeGuard is uninstalled, the device can be used as a normal one with all the data intact.

  • Login to WeGuard Console

  • Go to the Devices section and search and select the device on which you wish to uninstall WeGuard




  • In the Actions Tab, find the Uninstall option and click on it




  • Click on Confirm




  • On the device, it will prompt you to uninstall WeGuard or redirect you to the settings page of the WeGuard app, and you can click on uninstall and delete WeGuard.


Info

WeGuard application is now uninstalled along with the apps pushed via WeGuard and restrictions pushed.


Procedure to Bulk Uninstall the WeGuard from Android Devices

  • Login to WeGuard Console

  • Go to Bulk Actions, and from Bulk Actions, select the appropriate platform. Under Action, select Commands. From the dropdown menu, select Uninstall WeGuard, and then click Download Sample File to download the file.




  • Add the IMEIs to the CSV sample file and upload it by clicking on "upload" beside the dropdown. 




  • Click Execute Bulk Action. Once the action has been executed, the administrator will see a confirmation message on the screen.




  • To verify the status of the executed action, go to History and click View under the Actions column.







  • On the device, it will prompt you to uninstall WeGuard or redirect you to the settings page of the WeGuard app, and you can click on uninstall and delete WeGuard.
Info
Bulk devices Uninstall the WeGuard command is executed, End users will be able to uninstall the WeGuard application. All the restrictions and applications pushed through WeGuard will also be removed.



We hope this article was helpful. For additional support:


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