How to Un-enroll/ Remove devices from WeGuard?

How to Un-enroll/ Remove devices from WeGuard?

IT Admins need to delete devices from the organization that are no longer in use or no longer supported. To streamline this process, WeGuard provides the option to remove the MDM with or without resetting the device. 

This document explains how to:

  1. Delete/Uninstall/Bulk Uninstall Android Devices
  2. Remove the WeGuard MDM without resetting the Apple devices
  3. Remove the WeGuard MDM by resetting the Apple devices
  4. Unassign and release the device from ABM

Each step is outlined in a detailed procedure.

WeGuard ensures that the device unenrolling process is as smooth as the enrollment process.



Steps to be followed before initiating the Device Delete/Uninstall/Bulk Uninstall for Android Devices

  • Devices should be removed from the Zero Touch Portal
  • The device should be connected to a stable internet connection. If it is not connected to a network, device will be factory reset once it is connected to internet.
  • Any data on the device should be backed up to prevent data loss (Applied to Device Delete)

Procedure to Delete the Android Devices

  • Login to WeGuard Console
  • Go to the Devices section and search for the device you wish to delete.



  • Click on the three dots to the extreme right of the Device IMEI and click on Delete




  • It will check if the device is online or offline and prompt you to confirm the action.

  • Click on Okay to delete the device.



Notes
We can delete the device even if it is offline, the device will undergo a Factory Reset once it is connected to a stable internet connection.




Info The device will undergo the Factory Reset process and start as a fresh device.

Procedure to Uninstall the WeGuard from Android Devices


Uninstalling WeGuard option will uninstall WeGuard MDM application along with the apps pushed via WeGuard and restrictions without resetting the device. 

Once the WeGuard is uninstalled, the device can be used as a normal one with all the data intact.

  • Login to WeGuard Console

  • Go to the Devices section and search and select the device on which you wish to uninstall WeGuard




  • In the Actions Tab, find the Uninstall option and click on it




  • Click on Ok to Confirm




  • On the device, it will prompt you to uninstall the WeGuard or redirect you to the settings page of the WeGuard App and you can click on uninstall and delete the WeGuard.



Info

WeGuard application is now uninstalled along with the apps pushed via WeGuard and restrictions pushed.


Procedure to Bulk Uninstall the WeGuard from Android Devices

  • Login to WeGuard Console

  • Go to Bulk Actions and click on the mobile Icon at the right top corner




  • From the Bulk Action dropdown select Uninstall WeGuard and click on the download Sample file to download it




  • Add the IMEIs to the CSV Sample file and upload it by clicking on the upload beside the dropdown. Once uploaded IMEI’s list will be visible on the console, you can delete or make changes if necessary



  • Click on Submit. Once it is executed, admin will be able to see the confirmation message on the screen.




  • On the device, it will prompt you to uninstall the WeGuard or redirect you to the settings page of the WeGuard App and you can click on uninstall and delete the WeGuard.

Info
Bulk devices Uninstall the WeGuard command is executed, End users will be able to uninstall the WeGuard application. All the restrictions and applications pushed through WeGuard will also be removed.

Unassigning/ Releasing the iOS device from the Apple Business Manager Account.

Unassign the MDM Server:
  1. This option will ensure that the device remains available in ABM for future use.
  2. The admin can reassign the MDM server to the device later.
Release the Device from the Organization:
  1. This option will remove the device from ABM completely, making it unavailable for future MDM assignments.
  2. If needed, admins can re-add the device using Apple Configurator or by contacting the Apple Support.

Steps to Unassign the MDM Server:
  1. Login to the ABM Portal
  2. Go to Devices
  3. Search for the Device using the Serial Number of the device you want to unassign and select it.
  4. Select "Edit" next to the Edit MDM Server option.
  5. Choose "Unassign" to remove the device from the current MDM server. Click "OK" to confirm.
  6. This will unassign the current MDM server from the device.

Steps to Release the Device:

  • Search for the Device using the Serial Number of the device you want to release and click on "Actions" (Three dots on right).
  • Choose "Release device" from the list of actions
  • Carefully read the dialogue, check the box “I understand that this cannot be undone,” then select "Release".



Deleting the Device with/without Factory Resetting the device

  • Go to the Devices section and search for the device you wish to delete.



  • Click on the three dots under Actions and select Delete.



  • Click on Delete and select options based on your requirements:
    • Reset
    • Remove Only MDM Profile






InfoReset: This will erase the device, allowing you to re-enroll it or set it up as normal.
Notes
Note: Ensure the end user backs up any important data before proceeding with the reset.
Info
Remove Only MDM Profile: This will remove WeGuard and its related data (applications, restrictions) without effecting device data and without resetting the device.

For Reset:

  • Click on Reset, check the checkbox to retain the eSIM information then, click OK to initiate the factory reset.




Info
Result: The device will now get Factory reset and will start as a new device.

For Removing MDM Profile:

  • Click on Remove MDM Profile. Click OK to remove WeGuard from the device, along with its applications and enforced restrictions.




Info
Result: Now the WeGuard profile will get automatically removed from the device along with it's data, Apps, and Restrictions without effecting the personal data. Now, user can use the device as a normal device.
NotesConclusion: Now the devices are removed from the current MDM or Released from the ABM as per the business requirement.



We hope this article was useful. Thank you for reading.
For more WeGuard insights, please explore the Visual Knowledge-base Series
For more details, please visit https://www.weguard.com
If you need any help on this, do call WeGuard Support at +1(737) 931-1410 Ext. 102 or contact WeGuard Support Email or Initiate Chat



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