Monitoring managed devices is crucial for maintaining compliance and protecting sensitive data for any organization. Manually tracking security incidents across a large device inventory can be challenging for administrators. WeGuard simplifies this process by allowing IT admins to configure device events and receive real-time alerts.

Key Features of Alerts

• Real-time Monitoring: Set up alerts for specific device events to instantly notify IT admins.

• Email Notifications: Configure alerts to send email updates about security incidents or significant events.
  

Policy-Level and Account-Level Alert Configuration

1. Policy: Configure alerts specific to individual policies applied to device groups based on the unique requirements of each policy.

2. Account: Configure alerts that apply across the entire account, ensuring consistent monitoring and notifications for all managed devices under the account.

Alert Delivery Options

1. Email Notifications: Alerts can be configured to send notifications directly to the admin's email address.

2. Console Notifications: Alerts are displayed directly within the WeGuard console.

These options ensure flexibility and adaptability, allowing IT admins to stay informed through their preferred communication channels.

• Login to the WeGuard Console. 

• Click on the Cog Wheel Icon on the top right and select Settings
  

• Go to Alerts
  
  

• To guarantee that all notifications are sent straight to the admin's email, click the plus button next to the alert to add the email addresses. Click OK once the email address has been added.

• To make the changes take effect, click Save.

Policy Level

• Choose the policy by going to Policy Groups.

• Navigate to Alerts and click the checkbox to select the alert
  

• In order to add email addresses, click the + button. Depending on your preferences, you can add one or more email addresses and assign recipients to receive alerts.

• To make the changes take effect, click Save.

How to View and Filter Alerts?

A message showing the number of pending alerts will show up in the upper-right corner as a triangle warning indicator if there are any unacknowledged alerts. As an alternative, you can use the left menu to get straight to the Alerts page. By selecting the ticket icon at the conclusion of each alert, the administrator can acknowledge the alerts.

You can filter alerts based on your preferences using the following options:

1. Alert Type:

• Choose from the configured alerts using the dropdown menu to display specific alert categories.

1. Alert Level:

• Select the severity level of the alerts you want to view: Critical, Warning, Low, or In Fence/Out Fence (if Geo-Fence is enabled in the policy).

2. Date Range:

• Admins can specify a date range to view alerts generated during a particular period.

3. Device Level:

• Alerts can be filtered by directly searching for the device's IMEI, allowing admins to pinpoint alerts for a specific device within the selected date range.

We hope this article was useful. Thank you for reading.

For more WeGuard insights, please explore the Visual Knowledge-base Series

For more details, please visit https://www.weguard.com

If you need any help on this, do call WeGuard Support at +1(737) 931-1410 Ext. 102 or contact WeGuard Support Email or Initiate Chat