iOS Device Removal and Unenrollment Guide

iOS Device Removal and Unenrollment Guide

IT admins need to delete devices from the organization that are no longer in use or no longer supported. To streamline this process, WeGuard provides the option to remove the MDM with or without resetting the device. 

This document explains how to:
  1. Unassign and release the device from ABM
  2. Remove the WeGuard MDM without resetting the Apple devices
  3. Remove the WeGuard MDM by resetting the Apple devices

Each step is outlined in a detailed procedure.

WeGuard ensures that the device unenrolling process is as smooth as the enrollment process.


Unassigning/releasing the iOS device from the Apple Business Manager account.

Unassign the MDM Server

  1. This option will ensure that the device remains available in ABM for future use.
  2. The admin can reassign the MDM server to the device later.

Release the Device from the Organization

  1. This option will remove the device from ABM completely, making it unavailable for future MDM assignments.
  2. If needed, admins can re-add the device using Apple Configurator or by contacting Apple Support.

Steps to Unassign the MDM Server

  1. Login to the ABM Portal
  2. Go to Devices
  3. Search for the device using the serial number of the device you want to unassign and select it.
  4. Select Unassign MDM Server. Click OK to confirm.
  5. This will unassign the current MDM server from the device.

Steps to Release the Device

  • Search for the device using the serial number of the device.
  • Choose Release device from the list of actions
  • Carefully read the dialogue and check the box. "I understand that this cannot be undone," then select "Release."


Deleting the Device with/without Factory Resetting the device

  • Log in to WeGuard Console
  • Go to the Devices section. Search and select the device.
  • Click on the three dots under Actions and select Delete.



  • Click on Delete and select options based on your requirements:
    • Reset
    • Remove Only MDM Profile

InfoReset: This will erase the device, allowing you to re-enroll it or set it up as normal.
InfoRemove Only MDM Profile: This will remove WeGuard and its related data (applications, restrictions) without effecting device data and without resetting the device.


Removing MDM by Resetting the iOS device

  • Select Reset, check the checkbox to retain the eSIM information, and then click Delete to initiate the factory reset.







Notes
Ensure the end user backs up any important data before proceeding with the reset.
Info
Result: The device will now get Factory reset and will start as a new device.

For Removing MDM Profile without Resetting iOS device

  • Click on Remove MDM Profile. Click Delete to remove WeGuard from the device, along with its applications and enforced restrictions.






Info
Result: Now the WeGuard profile will get automatically removed from the device along with it's data, Apps, and Restrictions without effecting the personal data. Now, user can use the device as a normal device.
NotesConclusion: Now the devices are removed from the current MDM or Released from the ABM as per the business requirement.



We hope this article was helpful. For additional support:


    • Related Articles

    • Android Device Removal and Unenrollment Guide

      IT admins need to delete devices from the organization that are no longer in use or no longer supported. To streamline this process, WeGuard provides the option to remove the MDM with or without resetting the device. This document explains how to ...

    • How to Enroll iOS Supervised and Non-Supervised Devices into WeGuard

      WeGuard ensures that admins get a hassle-free experience with iOS Device Enrollments through ABM devices sync enrolling the Supervised and Non-Supervised (BYOD) Supervised devices: A Supervised iOS device is an iPhone or iPad that is placed under a ...

    • Configure iOS Enrollment Setup Skip Options

      The MDM DEP Setup skip options allow administrators to customize and streamline the device setup experience by bypassing unnecessary screens, reducing user interaction, and ensuring compliance with organizational policies. These settings are ...

    • How to prevent turning off location services on Android and Apple devices?

      Many organizations, such as logistics and transportation companies, rely on device location for tracking and compliance. WeGuard helps keep location services enabled, preventing users from turning them off and ensuring near-real-time location updates ...

    • Managing 'Erase All Content and Settings' on iOS Devices

      The Erase All Content and Settings feature on Apple devices allows a user to wipe all personal data and restore the hardware to its factory default state. Within the WeGuard ecosystem, administrators typically disable this option to prevent ...