Configuring Factory Reset Protection (FRP) in WeGuard
Factory Reset Protection (FRP) is a vital security layer designed to prevent unauthorized use of a device after a factory data reset. If a managed device is lost, stolen, or reset without authorization, FRP ensures the device remains "locked." It can only be repurposed by entering the credentials of a pre-authorized corporate Google Account.
Retrieving Your Google Account ID - For Admins
The Account ID is a unique internal identifier assigned by Google. It is not the same as your email address and must be exactly 21 digits for FRP to function correctly.
Step-by-Step Retrieval via Google People API
Go to the Google People API Explorer
In the "Try this API" side panel, enter the following:
people/me
metadata
Click the Execute button. You will be prompted to log in—ensure you use the exact corporate Google Account you intend to authorize for FRP.
Scroll through the resulting JSON response to find the "id" field.
Example ID: "102938475610293847561"
- Highlight and copy this 21-digit number for use in the WeGuard Console.
Store these credentials securely. If a device is factory reset and you do not have access to the specific Google Account and password associated with the 21-digit ID, the device will be permanently locked (bricked) as a security measure.Enabling/Configuring FRP
- Log in to your WeGuard Console.
- From the left-hand sidebar, click Policies and select the policy you wish to modify.
Click on the Security tab and toggle ON the FACTORY RESET PROTECTION
Enter the Google Account (the full email address of the admin account).
Enter the Account ID (the unique 21-digit numerical string).
Confirm Entry: Click on the "Save Account" icon to add the account to the authorized list.
Click on Change pending, then Save and confirm.
We hope this article was helpful. For additional support:
- 📘 Explore our Visual Knowledge Base Series
- 📞 Call WeGuard Support:
- Other Countries: +1 (737) 931-1410 Ext. 102, IND: +919652933199
- 📧 Email: WeGuard Support Email